Privacy Policy

1. Information we collect

We collect information reasonably necessary to operate, improve, personalize, and secure Harbor Helm.

Information you provide

• Contact and account information, such as your name, email address, password, account type, and organization.
• Search information you choose to provide, such as general location, age range, service needs, accessibility requirements, communication or mobility needs, staffing preferences, and funding information.
• Provider and program information, including services, service areas, eligibility criteria, support capabilities, funding accepted, availability, and waitlist details.
• Communications, support requests, feedback, corrections, and form submissions.
• Billing information for paid services. Payment details may be processed directly by a third-party payment processor.

Information collected automatically

• Technical information such as IP address, browser type, device type, referring page, and approximate session activity.
• Cookies or similar technologies used for security, essential functionality, preferences, and, when enabled, site analytics.

Information from other sources

Provider information may come from providers, public records, official directories, community partners, and other identified sources. If you authorize an integration, we access only the information reasonably needed to perform the requested function.

2. How we use information

• Provide, operate, maintain, and improve Harbor Helm.
• Return directory and Best Fit results based on the criteria you select.
• Maintain provider and program listings and evaluate requested corrections.
• Respond to questions, support requests, and partnership inquiries.
• Protect users, prevent misuse, and maintain service security.
• Process transactions and administer accounts where applicable.
• Meet legal obligations and enforce our terms.

3. How we share information

We do not sell private family profiles. We may share information with service providers that help operate Harbor Helm, when you direct us to make a connection, to protect legal rights or safety, or as part of a business transaction subject to appropriate safeguards.

Public provider and program information may be displayed in the directory. Information you submit as a correction may be verified with the relevant organization.

4. Data security and minimization

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online system can guarantee absolute security, so please avoid sending sensitive medical records or unnecessary personal details through general contact forms.

5. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain security and records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and how it is used.

6. Your choices and rights

Depending on your location and relationship with Harbor Helm, you may be able to request access, correction, deletion, or a copy of personal information, or object to certain uses. You may unsubscribe from marketing messages using the link in those messages.

To make a privacy request, email [email protected]. We may need to verify your identity before completing a request.

7. Children’s privacy

Harbor Helm is intended for adults searching for services or managing provider information. Children should not create accounts or submit personal information directly. Adults should share only the minimum information reasonably needed to search for support.

8. Changes to this policy

We may update this policy as Harbor Helm evolves. We will post the revised version here and change the date above. Where required, we will provide additional notice.

9. Contact

Questions or privacy requests can be sent to [email protected].